Updated: Sep 5
As one of many HVAC repair and service companies here in Central Kentucky, we LOVE when you give us a call! Of course, we don't necessarily want you to have issues with your heat or air conditioning, but your phone calls mean we can pay the bills! However, did you know that sometimes you can actually troubleshoot your own HVAC unit? Even if you can't repair it yourself, there are a few steps you can go through before calling us for service to ensure that we can get you taken care of quickly and maybe even try to pinpoint the issue you might be having! Read on for a few things that you should know BEFORE calling your local HVAC service tech or HVAC repairman!
CHECK YOUR FILTER- Let me let you in on a little secret. When you give us a call for service, and our technicians arrive at your home or business, the first thing they are going to do is head straight for your filter. Want to save us (and you!) some time? Go ahead and check on that filter. Can you even remember the last time you changed it? (Don't worry, we forgot to change ours too!) A dirty, clogged filter makes it super hard for air to circulate through your home. If you are noticing issues with air not blowing from your vents, or noticing ice on the lines of your outdoor system, it could be that a dirty filter is the problem.
CHECK YOUR BREAKERS- Another weird, but common issue we encounter in many homes is a flipped breaker to the HVAC unit. Sometimes, another family member might have flipped the breaker on accident. In other cases, an electrical issue can cause the breaker to flip. Either way, it's a good idea to check for it before giving us a call!
CHECK FOR WATER- It might seem scary if you notice water in or around your HVAC unit. This can be a few different things, but there are a few you can check for pretty easily. First things first, there is a condensate drip catch pan under most units. If you shine a flashlight below your unit, you should be able to see if there is water standing in that pan. If you do see water there, you can vacuum it out with a wet/dry shop vac. This will prevent the problem from getting worse while you are waiting for service. In most cases, this means you have a clogged line or a clogged drain. Either way, let us know if you see any water leaks.
CHECK FOR ICE ON YOUR UNIT - A really important thing that most people do not know to check for in preparation for calling an HVAC company is ice on the HVAC unit. Ice can accumulate on the indoor unit, the outdoor unit, or the outdoor refrigerant lines. It is important to check for ice on the unit, because most of the time we will not be able to work on your unit until that ice has melted. If you notice ice accumulating, go ahead and turn your unit off so that the ice can thaw. You can run the fan mode in "ON" during this time to help speed up the process.
CHECK YOUR THERMOSTAT- Thermostat issues are one of the more common reasons that we have customers call in. Take a look at the thermostat before calling so we can get some information. Do you think it's possible that your batteries could be dead in the thermostat? Also, double check to see if there are any error codes showing on the thermostat. That can sometimes help to give us a head start on figuring out the issue.
Like we have said before, don't EVER hesitate to call us! We are happy to talk to you and can sometimes even help to troubleshoot issues over the phone. However, this is just a small list of things you can do to be proactive before you call for HVAC service, or while you are waiting for us to arrive. If you are in the Central Kentucky area and you are needing HVAC service or repair, give us a call any time (859) 771-1286! We look forward to working with you!